Data Protection

22bed Privacy Policy — How We Keep Your Data Safe

At 22bed, your personal information matters to us. This Privacy Policy clearly explains what data we collect, how we use it, and how we keep it secure.

Last updated: January 2026

Our Commitment

  • Your data is never sold
  • 256-bit SSL encryption protection.
  • You have the right to view and delete your data
  • Fully transparent data usage policy.

1 Introduction

22bed is a trusted online gaming platform in Bangladesh. We believe every member's personal data belongs to them — and protecting it is our highest responsibility. This Privacy Policy explains how 22bed collects, stores, and uses your personal information.

By using the 22bed website or app, this Privacy Policy applies to you automatically. We encourage all members to read it carefully before registering. If you have any objections, please refrain from using the platform and contact our support team.

This Privacy Policy may be updated from time to time. For significant changes, we will endeavor to notify members via email or platform notifications. The latest version will always be available on this page.

In brief: We only collect what's necessary, never sell your data, and store it with the highest level of security.

2 What Data We Collect

22bed collects different types of information for different purposes. Below is a detailed breakdown of what data is collected and under what circumstances.

Information Collected at Registration

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential Address & Country
  • Preferred Currency & Language

Information Collected During the Identity Verification (KYC) Process

  • Copy of National ID Card or Passport
  • Proof of Current Address Document
  • Selfie or live photo (in certain cases).

Automatically collected information.

  • IP address and device type
  • Browser Information & Operating System
  • Page Visits, Session Duration & Click Data
  • Location data (where applicable)
Types of Information Reason for Collection Mandatory?
Name & Contact Details Account Creation & Communication Yes
National ID Card KYC Verification & Age Confirmation Yes (for withdrawals)
Payment Information Deposit & Withdrawal Processing Yes
Device & IP Security & Fraud Prevention Automatic
Gaming History Experience Improvement & Support Automatic
3 How Your Information Is Used

22bed uses collected data only for specific, legitimate purposes. Here is a clear overview of how your information is used:

  • Account Management: To create, verify, and secure your account
  • Payment Processing: To securely complete deposits and withdrawals
  • Customer Support: To properly address your complaints and questions
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access
  • Legal Obligations: To meet the requirements of applicable laws and regulatory authorities
  • Service improvement: For analytics to further improve the platform experience
  • Promotional Communications: To keep you informed about offers and updates, with your consent
  • Responsible Gaming: To identify problematic gaming patterns and provide support.

22bed never sells or rents your data to advertising networks or data brokers. This is a non-negotiable policy.

4 Who Your Information Is Shared With

22bed may share your information in limited circumstances and only with trusted partners. A confidentiality agreement is always in place before any data is shared with third parties.

Parties Your Information May Be Shared With

  • Payment Processors: Approved payment services including bKash, Nagad, and Rocket — for processing transactions
  • Identity Verification Services: Regulatory-approved institutions for completing the KYC process
  • Game Provider: Only the minimum information necessary to operate the games.
  • Legal Authorities: Government agencies in cases of court orders or legal obligations
  • Security Partners: Cybersecurity & fraud prevention organizations.

Important: Before sharing any information with third parties, we ensure they meet our privacy standards.

5 Cookie Policy

The 22bed website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
  • Performance Cookies: To measure page load times and overall user experience
  • Functional Cookies: To remember your language, currency, and other preferences
  • Analytics Cookies: To analyze site usage and improve our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Information Security Measures

22bed uses industry-leading technology to protect your personal information. Our security infrastructure operates across multiple layers to prevent unauthorized access entirely.

  • SSL 256-Bit Encryption: All data transfers take place over encrypted channels.
  • Server security: Our data centers comply with ISO 27001 certified security standards
  • Access Control: Only authorized personnel can access data, strictly on a need-to-know basis.
  • Regular Security Audits: Third-party security experts conduct regular system audits
  • Two-Factor Authentication (2FA): 2FA can be enabled for added account security
  • Automated breach detection: Suspicious activity is detected and blocked immediately.

That said, no system is 100% secure. If you notice any suspicious activity on your account, please contact our support team immediately.

7 Your Data Rights

As a 22bed member, you have important rights regarding your personal data. We respect these rights and work to fulfill them as promptly as possible.

Right of Access

You can request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You may object to the processing of your data in certain circumstances.

Data Portability

You can request a copy of your data in a readable format.

Marketing Opt-Out

You can request to stop receiving promotional emails and notifications at any time.

To exercise any of the above rights, please contact our support team. We typically respond within 30 days.

8 Protection of Minors' Data

22bed strictly prohibits anyone under 18 from accessing the platform. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

A note to parents — please monitor your child's online activity and use parental control software. If you suspect a minor is using our platform, notify us immediately.

9 How Long Your Data Is Retained

22bed does not store your data longer than necessary. However, certain information may be retained for a specified period to meet legal and regulatory requirements.

  • Account Information: For the duration of the active account and up to 5 years after closure
  • Financial Transaction Records: Minimum 7 years (legal obligation).
  • KYC Documents: Minimum 5 years after account closure
  • Gaming Log: Up to 3 years for analytics and dispute resolution.
  • Cookie Data: Until end of session or up to 2 years, depending on cookie type
  • Support contact: Up to 3 years after last contact.

Once the retention period has expired, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team. We take all requests seriously and respond as quickly as possible.

Email: [email protected] — our data protection team typically responds within 24–48 hours.

We are always ready to resolve any issue directly with you. However, if you feel your complaint has not been handled properly, you have the right to escalate it to the relevant regulatory authority.


Why Your Data is Secure

We protect your privacy not just in words, but through technology and policy.

End-to-End Encryption

Every data transfer on the 22bed platform is secured with 256-bit SSL encryption. No one can read or intercept your information as it travels from your device to our servers.

Strict KYC Verification

Our multi-layer KYC process prevents identity fraud and deception. It is not just about compliance — it is about keeping your account and funds secure.

Independent security audits.

At regular intervals, independent third-party cybersecurity experts conduct a full review of 22bed's infrastructure. These audits ensure our systems remain up to date and fully protected at all times.

Data Minimization Policy

We only collect information that is genuinely needed. We operate on the belief that not collecting unnecessary data is itself the best form of privacy protection.

Secure Data Centers

Your information is stored in ISO 27001-certified data centers, with security enforced at both physical and digital levels and 24/7 monitoring in place.

Transparent Data Policy

The 22bed Privacy Policy is written in plain language — no complex legal jargon. We believe you have the right to know exactly what is done with your information.


Trust us, Play Safe

Your data is safe at 22bed. Register now and experience Bangladesh's premier gaming platform.


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